Frequently Asked Questions

When you are ready to withdraw your money, you will need to contact BabyLayaway. There are little restrictions on when you can withdraw your money as it doesn't necessarily have to be when you have reached your goal. However, your profile must be live for at least one month before you request for your money to be withdrawn. It will take 7 working days to process the request and a further 3 -4 working days for the money to reach your bank account. Please allow 14 working days for the full withdrawal process to be completed.

Babylayaway requires a 3% non-refundable deposit on the total funds raised on your profile. There will also be an additional 2% withdrawal fee.

If you are interested in contributing to a profile, then you will be given the option to deposit £5, £10, £20, £50, £100 or a custom amount to the page.

Of course, you are free to customise the profile for your new arrival as much or little as you wish. You will always be asked to choose a profile colour, which can be pink, blue or yellow. You can then update your profile picture, description and goal as many time as you need to. There is also the option to submit regular updates for your loves ones.

It is entirely your choice as to whether you choose for your profile to be public or private. For those who choose private, only the friends and family that you share your profile link with will be able to see your page. Alternatively, if you would like a public page, you can post your profile on our website fundraising feed.

Of course! If you wish to make a contribution to a profile but want to remain anonymous, then you can choose not to submit your name and a message.

Once you have created your Babylayaway profile, it will remain active for 16 months. Any funds that have not been withdrawn after the 16 month period will be lost. You will start to receive notifications as you edge closer to the cut off period to ensure that you have plenty of time to withdraw your money.

For expectant parents who set up a profile on BabyLayaway, your bank details will only need to be submitted to the site when you request to withdraw the money. For contributors, on the other hand, you can save your card to make future donations easier. However, all information will be saved and secured by a third party payment provider and not BabyLayaway. For more information on how your data will be processed, please take a look at our Terms and Conditions.

Your profile must be active for at least one month before you can request to withdraw money from your account.

Once you have withdrawn the money from your account, friends and family will no longer be able to donate to your page.

When you are ready to withdraw the money from your page, you will need to click the 'Withdraw' button on your profile. You will then be asked to confirm that you would like to bring your campaign to an end and no longer want to receive donations.

Yes, your campaign will still be visible to those that you wish to share it with after you have withdrawn the money. However, friends and family will no longer be able to donate.

Yes, you will receive a notification via email every time that someone donates money to your profile. New donations will be visible on your profile immediately, and you will begin to see your progress bar increase.

There are two ways that you can stop receiving donations. The first is when your campaign is coming to an end and reaching the finish date that you have set. The second is after you have chosen to withdraw your money; this can be when you have reached your target, before or after.

Yes, you will still continue to receive donations after you have met your target. The only time that you will stop is either when you have reached your campaign completion date, or once you have requested to withdraw the money.

No, unless you tick the 'Show On Public Feed' box when editing your profile, your campaign will not be uploaded to the public feed.

No, if you chose to click the option to save your card details for future contributions, then you will need to authorise the donations before it can be confirmed.

The maximum that you can donate to a profile at one time is £500. If you would like to contribute more, then you can donate up to £2,000, but it will have to be on separate occasions.

The total that you can donate to one profile is £2,000; however, this must be contributed in separate £500 donations.

It is not a problem if you do not reach your goal. You are still free to withdraw the money donated to your profile whenever you wish.

If you would like to request a refund, then please get into contact with the team at BabyLayaway. When refunding your contribution, your donation fee of 2.4% will be deducted from the total.

If you make a donation and your card is rejected, then no transaction will go through. We would recommend contacting your bank before attempting to retry submitting your donation.

If you have set up a profile but not receiving any notifications or updates, then the email address may have been submitted incorrectly. Please feel free to contact the team at BabyLayaway, who will run through your personal details to ensure that all are correct.

Yes, you will receive an email to confirm your donation to the email address that you used to set up your BabyLayaway profile.

Yes, you will need to set up an account with BabyLayaway before you are able to begin donating to campaigns.

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